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Warranty & Returns

Returns Policy:

Returns are only accepted for faulty goods or goods not as described.  If your goods are faulty or not as described, you must notify Hi-Fi Express within 14 days from receiving the goods, to obtain a refund or exchange.

Warranty Policy:

For Sony products please refer to warranty information below.  All other products sold by Hi-Fi Express come with a 1-year Australian manufacturers warranty, including refurbished products.  If your product develops a fault within this time please contact us and we will arrange a warranty repair for you.

PRODUCT

WARRANTY TERM

SPECIAL WARRANTY CONDITIONS

All Sony products except as listed below 1 Year For Service - Except as listed below, return to Sony Authorised Service Centre.
BRAVIA LCD Television 1 Year On-site Service/Pick up for 40"(101cm) and above within 25km of Sony Authorised Service Centre. 
For 39" and below, For Service - Return to Sony Authorised Service Centre.
Home Theatre Projectors 3 Years Note Special Lamp conditions apply
Hi-Fi Components:-
With model number commencing; 
HAP, STR, TA, UDA, MAP
SS-NA, SS-HW, SS-HA, SS-AC
Subwoofers with model prefix; SA
3 Years No special conditions apply